Where can I find my VISA Platinum Awards points balance? +

Click on the Rewards tab in Online Banking (formerly known as NetTeller). You will need to have pop-ups enabled on your browser.

Why doesn't my new loan show in Online Banking? +

New loans must be enabled before they may be seen in the My Accounts box. Click on the gear/settings icon and then click on the + next to the loan you want to add.

I want to pay off my credit card in full. Where can I find the payoff amount? +

Within Online Banking, click on the Services tab. Next to Loan Payoff, click Continue.

Where can I find my tax information online? +

Within Online Banking, click on the Services tab. Next, click on Tax Information.

What is the difference between payment date and process date for Bill Pay? +

The Payment Date is the date the payment will arrive at the payee. The Process Date is the date the payment will come out of your account (if it is going electronically). The Process Date is usually one business day before the Payment Date.

Where can I see what is pending to be paid in Bill Pay? +

Within Bill Pay, click on the Calendar tab.

Can I order checks online? +

Absolutely! Checks may be ordered within Online Banking.

Where on 2100 South is the Postal Branch? +

The Postal Branch is actually inside the post office. Enter through the blue doors on the west side of the building.

Didn't find the answer you were looking for? Give us a call at 800-234-0729
Corporate
200 E South Temple
Salt Lake City, Utah 84111
800-234-0729
Monday - Friday: 9:00 am - 5:30 pm
View In Google Maps
Routing & Transit Number: 324079500
NMLS # 446035

Utah First Federal Credit Union is federally insured
by the National Credit Union Administration.